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~person:"Vakulenko, Yulia"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
2
Customer satisfaction
2
Customer service
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Dienstleistungsqualität
2
Einzelhandel
2
Food retailing
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Grocery
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Vakulenko, Yulia
Fearne, Andrew P.
6
Kenning, Peter
5
Devaraj, K.
4
Schröder, Hendrik
4
Sequeira, A. H.
4
Shenoy, Seema
4
Vlachos, Pavlos A.
3
Arce-Urriza, Marta
2
Azeem, Muhammad Masood
2
Baker, Derek
2
Bauer, Hans H.
2
Benner, Eckhard
2
Camanho, A. S.
2
Diller, Hermann
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Duffy, Rachel
2
Falcao e Cunha, Joao
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Feller, Marc
2
Griffith, Garry Richard
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Hellström, Daniel
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Huddleston, Patricia
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Jones, Brian
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Kliebisch, Christoph
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Lombart, Cindy
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Louis, Didier
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Miguéis, Vera L.
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Mounter, Stuart
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Nevalainen, Jaakko
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Närvänen, Elina
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Olsson, John
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Padhye, Grishma
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Peeroo, Swaleha
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Saarijärvi, Hannu
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Samy, Martin
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Terblanche, Nic S.
2
Thurik, A. R.
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Trinh, Giang
2
Van den Poel, Dirk
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International journal of physical distribution and logistics management
1
International journal of retail and distribution management
1
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ECONIS (ZBW)
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Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
2
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
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