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~person:"Wünderlich, Nancy V."
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungssektor
7
Service industry
7
Dienstleistungsqualität
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3
Dienstleistung
3
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Wünderlich, Nancy V.
Gallouj, Fai͏̈z
18
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Witell, Lars
14
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
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Gustafsson, Anders
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11
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11
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10
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10
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10
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9
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9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wyszkowska-Kuna, Joanna
9
Cheng, T. C. E.
8
Daniels, Peter W.
8
Huang, Ming-Hui
8
Meliciani, Valentina
8
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7
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Fu, Na
7
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7
Río Gómez, Clemente del
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7
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Journal of business research : JBR
4
Journal of service management
1
Journal of service research : JSR
1
Schmalenbach business review : sbr
1
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ECONIS (ZBW)
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1
Triadic relationships in the context of services for animal companions
Rötzmeier-Keuper, Julia
;
Hendricks, Jennifer
; …
- In:
Journal of business research : JBR
85
(
2018
),
pp. 295-303
Persistent link: https://www.econbiz.de/10011815549
Saved in:
2
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
5
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
Paluch, Stefanie
;
Wünderlich, Nancy V.
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2424-2431
Persistent link: https://www.econbiz.de/10011491008
Saved in:
6
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
7
Culture's impact on customer motivation to engage in professional service enactments
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
;
Zimmer, Marcus
- In:
Schmalenbach business review : sbr
64
(
2012
)
2
,
pp. 141-165
Persistent link: https://www.econbiz.de/10009531968
Saved in:
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