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~person:"Wang, Mo"
~subject:"Customers"
~subject:"Electronic Commerce"
~subject:"Emotion"
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Wang, Mo
Bliemel, Friedhelm
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
4
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Bijmolt, Tammo H. A.
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Fassott, Georg
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3
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Seger-Guttmann, Tali
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Shi, Junqi
3
Telang, Rahul
3
Theobald, Axel
3
Zanger, Cornelia
3
Ashforth, Blake E.
2
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2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Deges, Frank
2
Dieck, M. Claudia tom
2
Diefendorff, James M.
2
Etzion, Hila
2
Fernández-Amaya, Lucía
2
Fleischmann, Moritz
2
Gabriel, Allison S.
2
Garcés-Conejos Blitvich, Pilar
2
Gong, Taeshik
2
Gouthier, Matthias
2
Gustafsson, Anders
2
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Academy of Management journal : AMJ
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
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ECONIS (ZBW)
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A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan
;
Liu, Yihao
;
Wang, Mo
;
Lanaj, Klodiana
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
Saved in:
2
Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 203-224)
.
2013
Persistent link: https://www.econbiz.de/10010222118
Saved in:
3
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
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