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~person:"Wangenheim, Florian von"
~subject:"Beziehungsmarketing"
~subject:"Energieversorgung"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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| 6 applied filters
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Subject
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Beziehungsmarketing
Energieversorgung
Relationship marketing
19
Consumer behaviour
15
Konsumentenverhalten
15
Deutschland
9
Germany
9
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Estimation
4
Lieferantenmanagement
4
Schätzung
4
Supplier relationship management
4
Theorie
4
Theory
4
Dienstleistungsmarketing
3
Electric power industry
3
Elektrizitätswirtschaft
3
Services marketing
3
Air transport
2
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Bundling strategy
2
Business-to-business marketing
2
Communication
2
Cultural identity
2
Customer service
2
Customer value
2
Dienstleistungssektor
2
Distribution channel
2
E-commerce
2
Electronic Commerce
2
Energy supply
2
Gerechtigkeit
2
Job satisfaction
2
Justice
2
Kommunikation
2
Kulturelle Identität
2
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5
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Article
12
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
Mehrbändiges Werk
Working Paper
Aufsatz in Zeitschrift
12
Arbeitspapier
7
Graue Literatur
5
Non-commercial literature
5
Aufsatz im Buch
3
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3
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2
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2
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Language
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English
16
German
3
Author
All
Wangenheim, Florian von
Han, Heesup
53
Kumar, V.
51
Homburg, Christian
45
Hollebeek, Linda D.
43
Verhoef, Peter C.
39
Mattila, Anna S.
37
Gil Saura, Irene
35
Svensson, Göran
32
Van den Poel, Dirk
32
Prentice, Catherine
31
Smith, Alan D.
31
Palmatier, Robert W.
30
Bruhn, Manfred
28
Loureiro, Sandra Maria Correia
28
Herrmann, Andreas
27
Grewal, Dhruv
25
Agnihotri, Raj
24
Huber, Frank
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bang, Nguyen
23
Bauer, Hans H.
23
Klaus, Philipp
23
Neslin, Scott A.
23
Thaichon, Park
23
Vrontis, Demetris
23
Rather, Raouf Ahmad
22
Wieseke, Jan
22
Evanschitzky, Heiner
21
Quach, Sara
21
Ruyter, Ko de
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Heinonen, Kristina
20
Kumar, Vikas
20
Sesé, F. Javier
20
So, Kevin Kam Fung
20
Karjaluoto, Heikki
19
Khan, Imran
19
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Published in...
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Working paper / International University in Germany, School of Business Administration
7
Journal of service research : JSR
4
Marketing : ZFP ; journal of research and management
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
MSI reports : working paper series
1
Management information systems : mis quarterly
1
Schmalenbach business review : sbr
1
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ECONIS (ZBW)
19
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1
-
10
of
19
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date (newest first)
date (oldest first)
1
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
2
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
3
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
4
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
5
Mapping the customer journey : lessons learned from graph-based online attribution modeling
Anderl, Eva
;
Becker, Ingo Frank
;
Wangenheim, Florian von
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
3
,
pp. 457-474
Persistent link: https://www.econbiz.de/10011596851
Saved in:
6
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Saved in:
7
How relationship norms affect consumers' stance on differential customer treatment
Hommelhoff, Sabine
;
Wangenheim, Florian von
- In:
Schmalenbach business review : sbr
67
(
2015
)
2
,
pp. 196-225
Persistent link: https://www.econbiz.de/10010513457
Saved in:
8
Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441013
Saved in:
9
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441018
Saved in:
10
Der Einfluss von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten : Design und Ergebnisse einer empirischen Studie im deutschen Stro...
Wangenheim, Florian von
;
Bayón, Tomás
;
Weber, Lars
- In:
Marketing : ZFP ; journal of research and management
24
(
2002
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10001696517
Saved in:
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