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~subject:"Auslandsverlagerung"
~subject:"Customer relations"
~subject:"Theory"
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Search: subject:"Call-centers"
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Auslandsverlagerung
Customer relations
Theory
call centers
44
Call centers
42
Call centre
24
Callcenter
24
staffing
9
many-server queues
8
India
7
Management
7
Outsourcing
7
Service quality
7
Warteschlangentheorie
7
contact centers
7
heavy traffic
7
Beziehungsmarketing
6
Call Center
6
Queueing theory
6
Relationship marketing
6
outsourcing
6
Customer satisfaction
5
Customer service
5
Customer services
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Theorie
5
queues
5
skill-based routing
5
Arbeitszufriedenheit
4
Customer orientation
4
Indien
4
Job satisfaction
4
Offshoring
4
Personnel management
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service systems
4
telephone call centers
4
Consumer behaviour
3
Human Resource Management
3
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English
10
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Read, Brendan
2
Akşin, Zeynep
1
Baakil, Driss
1
Boussebaa, Mehdi
1
Clegg, Brian
1
Echchakoui, Said
1
Gabriel, Yiannis
1
Hanafi, Ahmed
1
Ibrahim, Rouba
1
Ibrahim, Sherwat Elwan
1
Jouini, Oualid
1
Kalyanam, Kirthi
1
Karaesmen, Fikri
1
Koole, Ger M.
1
L'Ecuyer, Pierre
1
Legros, Benjamin
1
Lenk, Peter J.
1
Rhee, Eddie
1
Shen, Haipeng
1
Sinha, Shuchi
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Thiongane, Mamadou
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Çakan, Nesrin
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European journal of operational research : EJOR
1
Journal of global marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Strategic outsourcing : an International journal
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ECONIS (ZBW)
7
USB Cologne (EcoSocSci)
3
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1
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
Emotional exhaustion in offshore
call
centers
: a comparative study
Echchakoui, Said
;
Baakil, Driss
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 17-36
Persistent link: https://www.econbiz.de/10012201004
Saved in:
3
Basket composition and choice among direct channels : a latent state model of shopping costs
Kalyanam, Kirthi
;
Lenk, Peter J.
;
Rhee, Eddie
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 69-88
Persistent link: https://www.econbiz.de/10011743777
Saved in:
4
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
5
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
6
Englishization in offshore
call
centers
: a postcolonial perspective
Boussebaa, Mehdi
;
Sinha, Shuchi
;
Gabriel, Yiannis
- In:
Journal of international business studies : JIBS ; an …
45
(
2014
)
9
,
pp. 1152-1169
Persistent link: https://www.econbiz.de/10010439046
Saved in:
7
Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan
;
Hanafi, Ahmed
- In:
Strategic outsourcing : an International journal
6
(
2013
)
3
,
pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
Saved in:
8
Designing the best call center for your business : a complete guide for location, servicees, staffing, and outsourcing
Read, Brendan
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10004802108
Saved in:
9
Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing
Read, Brendan
-
2002
-
[Nachdr.]
Persistent link: https://www.econbiz.de/10004484596
Saved in:
10
The invisible customer : strategies for successful customer service down the wire
Clegg, Brian
-
2000
Persistent link: https://www.econbiz.de/10004427893
Saved in:
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