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~subject:"Beziehungsmarketing"
~subject:"Großbritannien"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Friseure"
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Beziehungsmarketing
Großbritannien
Friseurhandwerk
23
Hairdressing industry
23
Relationship marketing
8
USA
5
United States
5
Customer satisfaction
4
Kundenzufriedenheit
4
Taiwan
4
Consumer behaviour
3
Customer service
3
Dienstleistungsqualität
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Konsumentenverhalten
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3
Service quality
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Aufsatz in Zeitschrift
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Wang, Chung-yu
2
Birgelen, Marcel van
1
Chugh, Shalene
1
Dawes, Philip L.
1
Delcourt, Cécile
1
Ekinci, Yuksel
1
Garzaniti, Ivana
1
Gremler, Dwayne D.
1
Hancock, Philip
1
Hwang, Ing-san
1
Liston-Heyes, Catherine
1
Moussa, Salim
1
Neokleous, Elena
1
Pearce, Glenn
1
Riel, Allard C. R. van
1
Román, Sergio
1
Sabiote, Estela Fernández
1
Stanton, John
1
Thompson, Craig J.
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Touzani, Mourad
1
Wu, Li wei
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Üstüner, Tuba
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Managing service quality : MSQ ; an international journal
2
Journal of business and psychology
1
Journal of consumer behaviour : an international research review
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of service management
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
1
Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
11
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1
The moderating role of attachment styles in emotional bonding with service providers
Moussa, Salim
;
Touzani, Mourad
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
2
,
pp. 145-160
Persistent link: https://www.econbiz.de/10011685054
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
3
How marketplace performances produce interdependent status games and contested forms of symbolic capital
Üstüner, Tuba
;
Thompson, Craig J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
5
,
pp. 796-814
Persistent link: https://www.econbiz.de/10009501093
Saved in:
4
The influence of gender dyads and physical appearance on the strength of the customer-provider relationship in the Taiwanese hairdressing industry
Wu, Pearl Pi-chu
;
Hwang, Ing-san
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009553103
Saved in:
5
Customer loyalty and the role of relationship length
Wang, Chung-yu
;
Wu, Li wei
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10009500699
Saved in:
6
Building friendships and relationships : the role of conversation in hairdressing service encounters
Garzaniti, Ivana
;
Pearce, Glenn
;
Stanton, John
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 667-687
Persistent link: https://www.econbiz.de/10009407377
Saved in:
7
Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
Wang, Chung-yu
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 252-262
Persistent link: https://www.econbiz.de/10003956556
Saved in:
8
Networks of aestheticization : the architecture, artefacts and embodiment of hairdressing salons
Chugh, Shalene
;
Hancock, Philip
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 460-476
Persistent link: https://www.econbiz.de/10003890439
Saved in:
9
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
10
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
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