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~subject:"Beziehungsmarketing"
~type_genre:"Accompanied by computer file"
~type_genre:"Elektronischer Datenträger als Beilage"
~type_genre:"Handbuch"
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Beziehungsmarketing
Dienstleistungsqualität
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Service quality
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Dienstleistungsmanagement
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ECONIS (ZBW)
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Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
-
2012
Persistent link: https://www.econbiz.de/10009582262
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Handbuch Gesundheits- und Medizinmarketing : Chancen, Strategien und Erfolgsfaktoren
Kreyher, Volker J.
(
ed.
)
-
2001
Persistent link: https://www.econbiz.de/10001607586
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