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~subject:"Complaint management"
~subject:"Konsumentenverhalten"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"After-Sales-Management"
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Complaint management
Konsumentenverhalten
Customer service
16
Kundenservice
16
Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
4
Emotion
4
Online retailing
4
Online-Handel
4
Verbraucherverhalten
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Data protection
2
Datenschutz
2
Deutschland
2
Dienstleistung
2
Digitalisierung
2
Electronic Commerce
2
Experiment
2
Germany
2
Kundenbetreuung
2
Kundenmanagement
2
Theorie
2
Theory
2
Arbeitsmobilität
1
B-to-B-Marketing
1
Bank
1
Beschwerde
1
Betrieblicher Konflikt
1
Betriebliches Bildungsmanagement
1
Big Data
1
Big data
1
Brand community
1
Bundling strategy
1
Business process management
1
Business-to-business marketing
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Free
4
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Book / Working Paper
5
Type of publication (narrower categories)
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Collection of articles written by one author
Article in journal
778
Aufsatz in Zeitschrift
778
Hochschulschrift
49
Aufsatz im Buch
44
Book section
44
Thesis
33
Graue Literatur
27
Non-commercial literature
27
Arbeitspapier
16
Working Paper
16
Collection of articles of several authors
11
Sammelwerk
11
Bibliografie enthalten
9
Bibliography included
9
Case study
7
Fallstudie
7
Ratgeber
5
Sammlung
5
Aufsatzsammlung
4
Guidebook
4
Conference paper
3
Handbook
3
Handbuch
3
Konferenzbeitrag
3
Conference proceedings
2
Konferenzschrift
2
Lehrbuch
2
Textbook
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
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English
5
Author
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Buhl, Hans Ulrich
1
Haager, Stephanie
1
Jerger, Christina
1
Mandl, Leonhard
1
Niemann, Antje
1
Sarikaya, Serkan
1
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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2
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
4
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
5
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
-
2016
Persistent link: https://www.econbiz.de/10011686853
Saved in:
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