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~subject:"Critical incident technique"
~subject:"Industrial accidents"
~subject:"Retail trade"
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Search: subject:"Critical Incident Technique"
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Critical incident technique
Industrial accidents
Retail trade
Service quality
22
Consumer behaviour
21
critical incident technique
21
Dienstleistungsqualität
19
Customer satisfaction
18
Kundenzufriedenheit
18
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Critical Incident Technique
8
Emotion
8
Service failures
7
CIT
5
Service encounter
5
Co-creation
4
Customer experience
4
Customer service
4
Healthcare
4
Kundenservice
4
Lieferantenmanagement
4
Qualitätsmanagement
4
Supplier relationship management
4
Sustainability
4
China
3
Critical Incident Technique (CIT)
3
Dienstleistungssektor
3
Einzelhandel
3
Emotions
3
Entrepreneurship
3
Hotel industry
3
Hotellerie
3
Implementation
3
India
3
KMU
3
Kommunikation
3
Leadership
3
Lieferkette
3
Quality management
3
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72
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34
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34
research-article
30
review-article
3
Bibliographie
1
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1
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English
71
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3
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1
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Birkie, Seyoum Eshetu
2
Bott, Gregory
2
Burmeister, Anne
2
Dabhilkar, Mandar
2
Deller, Jürgen
2
Elliott, Dominic
2
Fong, Lawrence Hoc Nang
2
Forbes, Lukas P.
2
Gleim, Mark
2
Good, Linda K.
2
Greer, Dominique A.
2
Grønhaug, Kjell
2
Hall, Juliet
2
Harris, Lloyd C.
2
Kaulio, Matti
2
Latino, Kenneth C.
2
Latino, Robert J.
2
Manjeshwar, Sonia
2
Mikkelsen, Aslaug
2
Oddou, Gary
2
Osei-Frimpong, Kofi
2
Osland, Joyce
2
Owusu-Frimpong, Nana
2
Ponsignon, Frederic
2
Reynolds, Kate L.
2
Smart, Andi
2
So, Amy Siu Ian
2
Stauss, Bernd
2
Szkudlarek, Betina
2
Taylor, David W.
2
Tourish, Dennis
2
Tynan, Caroline
2
Williams, Mike
2
Abreu, Iracema Medeiros d'
1
Altinay, Levent
1
Andreas Engen, Ole
1
Baccarani, Claudio
1
Baker, Melissa A.
1
Bals, Lydia
1
Barari, Mojtaba
1
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Journal of Services Marketing
12
European journal of marketing : EJM
3
European Journal of Marketing
2
International Journal of Contemporary Hospitality Management
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of Business & Industrial Marketing
2
Journal of business research : JBR
2
Journal of financial services marketing : JFSM
2
Journal of service theory and practice : JSTP
2
Qualitative Market Research: An International Journal
2
Service business
2
Social Responsibility Journal
2
The TQM Journal
2
The journal of business & industrial marketing
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
EuroMed Journal of Business
1
European management journal
1
Information systems and e-business management : ISeB
1
International Journal of Operations & Production Management
1
International business review : the official journal of the European International Business Academy
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of public sector management
1
Journal of Air Transport Management
1
Journal of Consumer Marketing
1
Journal of Fashion Marketing and Management: An International Journal
1
Journal of International Entrepreneurship
1
Journal of Knowledge Management
1
Journal of Management Development
1
Journal of Managerial Psychology
1
Journal of Service Management
1
Journal of Service Theory and Practice
1
Journal of Small Business and Enterprise Development
1
Journal of knowledge management
1
Journal of personal selling & sales management : JPSSM
1
Journal of purchasing and supply management
1
Journal of service management
1
Management research review
1
Qualitative Research in Organizations and Management: An International Journal
1
Qualitative market research : an international journal
1
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ECONIS (ZBW)
35
Other ZBW resources
35
RePEc
3
USB Cologne (EcoSocSci)
2
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1
Going with the gut : exploring top management team intuition in strategic decision-making
Shepherd, Neil Gareth
;
Lou, Bowen
;
Rudd, John M.
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014556669
Saved in:
2
Critical incidents and supplier satisfaction - investigating tipping points in a seller’s market
Janssens, Kim
;
Gelderman, Cees J.
;
Petersen, Jordy
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 154-165
Persistent link: https://www.econbiz.de/10014472676
Saved in:
3
Memorable interactive experiences between hosts and guests in B&Bs and their generation process : the host perspective
Tao, Changjiang
;
Deng, Baolin
;
Jiuxia, Sun
- In:
Tourism management : research, policies, practice
102
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457752
Saved in:
4
Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura
;
Cabanelas, Pablo
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
Saved in:
5
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
7
Exploring workplace dignity from managerial lens
Tiwari, Anjali
;
Sharma, Tanuja
;
Sharma, Radha R.
- In:
Management research review
45
(
2022
)
4
,
pp. 545-562
Persistent link: https://www.econbiz.de/10013284903
Saved in:
8
Analyzing the critical factors for innovation sustainability in the public sector : evidence from Indonesia
Pradana, I Putu Yoga Bumi
;
Susanto, Ely
;
Kumorotomo, Wahyudi
- In:
International journal of public sector management
35
(
2022
)
7
,
pp. 733-748
Persistent link: https://www.econbiz.de/10013411955
Saved in:
9
Rapport building during retail encounters with embarrassed clients
Abreu, Iracema Medeiros d'
;
Troccoli, Irene Raguenet
; …
- In:
Journal of personal selling & sales management : JPSSM
41
(
2021
)
4
,
pp. 330-350
Persistent link: https://www.econbiz.de/10012695215
Saved in:
10
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
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