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~subject:"Dienstleistungssektor"
~subject:"Innovation"
~subject:"Measurement"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Innovation
Measurement
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
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16
United States
16
Deutschland
15
Germany
15
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9
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9
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9
India
9
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9
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9
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8
Dienstleistungsmarketing
8
Großbritannien
8
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8
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8
Services marketing
8
United Kingdom
8
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7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
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1
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18
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3
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Case study
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1,327
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1,327
Aufsatz im Buch
110
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110
Graue Literatur
77
Non-commercial literature
77
Working Paper
59
Arbeitspapier
56
Hochschulschrift
48
Thesis
40
Collection of articles of several authors
24
Sammelwerk
24
Conference paper
21
Fallstudie
21
Konferenzbeitrag
21
Aufsatzsammlung
14
Bibliografie enthalten
7
Bibliography included
7
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5
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4
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3
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3
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2
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2
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2
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2
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2
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1
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1
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1
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1
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1
Guidebook
1
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1
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1
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1
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1
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1
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1
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English
17
German
4
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Altinay, Levent
1
Aziz, Nisar Ahmed
1
Berresheim, Patrick
1
Bravo Sánchez, Carlos
1
Clark, Stephanie
1
Corradini, Flavio
1
Egg, Gerrit
1
Fless, Kristin
1
Gray, Edward H.
1
Gray, Irwin
1
Horbel, Chris
1
Hsieh, Ling-Feng
1
Hvass, Kristian A.
1
Iacobucci, Dawn
1
Iwaarden, Jos van
1
Kilibarda, Milorad
1
Kwan, Julie
1
Lai, Pei-Chun
1
Lin, Li-Hung
1
Lin, Yi-Yin
1
Meer, Robert van der
1
Nicolajsen, Hanne Westh
1
Oliva, Rogelio
1
Polzonetti, Alberto
1
Popp, Bastian
1
Poudel, Surya
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Re, Barbara
1
Rezai, Fariborz
1
Scholz, Michael
1
Scupola, Ada
1
Smith, Alan D.
1
Snell, Lan
1
Soltani, Ebrahim
1
Sparrow, John
1
Speicher, Nadine
1
Torfadóttir, Embla
1
Türk, Brigitte
1
Verboom, Menno
1
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Erasmus Research Institute of Management
1
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International journal of services and operations management
2
The service industries journal
2
Cases on human performance improvement technologies
1
Cases on managing e-services
1
ERIM report series research in management
1
International journal of business innovation and research
1
Journal of air transport management
1
Journal of electronic commerce research : JECR
1
Marketing through minefields
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Services marketing quarterly
1
System Dynamics für die Finanzindustrie : simulieren und analysieren dynamisch-komplexer Probleme
1
The journal of business & industrial marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
21
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
4
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
5
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
Saved in:
6
Measuring service quality in online luxury goods retailing
Türk, Brigitte
;
Scholz, Michael
;
Berresheim, Patrick
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
1
,
pp. 88-103
Persistent link: https://www.econbiz.de/10009565314
Saved in:
7
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
8
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
9
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
10
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
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