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~type_genre:"Article in journal"
~type_genre:"Sammlung"
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Search: subject:"Kundendienst"
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Customer service
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ECONIS (ZBW)
42
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1
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42
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1
A lagged experience sampling methodology study on spillover effects of customer mistreatment
Fu, Yang
;
Huang, Xiaoyu
- In:
Journal of service research
27
(
2024
)
3
,
pp. 450-469
Persistent link: https://www.econbiz.de/10014580532
Saved in:
2
After-sales service contracting : condition monitoring and data ownership
Li, Cuihong
;
Tomlin, Brian
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1494-1510
Persistent link: https://www.econbiz.de/10013270921
Saved in:
3
Contract design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
4
New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang
-
2016
Persistent link: https://www.econbiz.de/10011528133
Saved in:
5
Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
He, Qiao-Chu
;
Chen, Ying-Ju
- In:
Operations research letters
46
(
2018
)
1
,
pp. 134-137
Persistent link: https://www.econbiz.de/10011807990
Saved in:
6
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
Saved in:
7
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
8
New frontiers in logistics research : theorizing at the middle range
Stank, Theodore P.
;
Pellathy, Daniel A.
;
In, Joonhwan
; …
- In:
Journal of business logistics : JBL
38
(
2017
)
1
,
pp. 6-17
Persistent link: https://www.econbiz.de/10011675986
Saved in:
9
The effect of "can do" and "reason to" motivations on service-sales ambidexterity
Sok, Keo Mony
;
Sok, Phyra
;
DeLuca, Luigi M.
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 144-155
Persistent link: https://www.econbiz.de/10011503646
Saved in:
10
Bureaucratic responses
Prendergast, Canice
- In:
Journal of labor economics
34
(
2016
)
2
,
pp. 183-215
Persistent link: https://www.econbiz.de/10011664540
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