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~type_genre:"Collection of articles written by one author"
~type_genre:"Guidebook"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
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Kundenzufriedenheit
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ECONIS (ZBW)
55
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Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
Saved in:
2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
3
Managing innovations in the digital age : contributions from a business process management perspective
Frank, Leonhard
-
2018
Persistent link: https://www.econbiz.de/10012178087
Saved in:
4
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
5
Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin
-
2019
Persistent link: https://www.econbiz.de/10012060845
Saved in:
6
Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
-
2013
Persistent link: https://www.econbiz.de/10010461559
Saved in:
7
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
Saved in:
8
Das kundenorientierte Unternehmen : 12 Erfolgsprinzipien für eine konsequente Ausrichtung am Kunden
Riedel, Kai
;
Gresser, Franz Nikolaus
-
2016
Persistent link: https://www.econbiz.de/10011386221
Saved in:
9
Delighted and satisfied customers through service excellence
Giese, Andreas
-
2016
Persistent link: https://www.econbiz.de/10011750452
Saved in:
10
Kunden zum Erfolg verhelfen : dauerhafte Win-win-Situationen im Vertrieb
Khalsa, Mahan
;
Illig, Randy
;
Müller-Gensert, Edgar
-
2016
-
1. Auflage
Persistent link: https://www.econbiz.de/10011438019
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