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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
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191
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85
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85
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76
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75
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61
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56
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52
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52
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50
Services marketing
50
Emotion
45
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44
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44
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43
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43
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43
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37
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34
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33
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33
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31
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31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
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29
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29
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27
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25
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Mattila, Anna S.
24
Pitta, Dennis
20
O'Cass, Aron
18
Russell-Bennett, Rebekah
17
Sharma, Piyush
15
Baron, Steve
14
Harris, Lloyd C.
14
Gounaris, Spiros
12
Grace, Debra
12
Palmer, Adrian
12
Patterson, Paul G.
12
Martin, Charles L.
11
Clow, Kenneth E.
10
Koku, Paul Sergius
10
Rosenbaum, Mark
10
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9
Johnson, Lester W.
9
McColl-Kennedy, Janet R.
9
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9
Wirtz, Jochen
9
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8
Kelley, Scott W.
8
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8
Paswan, Audhesh K.
8
Powers, Thomas L.
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Altinay, Levent
7
Brady, Michael K.
7
Braunsberger, Karin
7
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7
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7
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7
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7
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7
Wakefield, Kirk L.
7
Walsh, Gianfranco
7
Barnes, Donald C.
6
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6
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6
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The journal of services marketing
The world economy : the leading journal on international economic relations
4,209
Journal of retailing and consumer services
3,573
Banking technology : the international magazine for the financial services industry
3,123
MPRA Paper
2,960
Management services : journal of the Institute of Practitioners in Work Study, Organization and Methods
2,935
Children and Youth Services Review
2,658
The World Economy
2,389
Mirovaja ėkonomika i meždunarodnye otnošenija : MĖMO
2,306
NBER working paper series
1,990
SpringerLink / Bücher
1,832
Social Science & Medicine
1,718
Japan and the world economy : international journal of theory and policy
1,702
NBER Working Paper
1,701
Discussion paper series / IZA
1,653
World Bank E-Library Archive
1,556
NBER Working Papers
1,462
Policy Research Working Paper Series
1,276
Open Access Publications from Kiel Institute for the World Economy
1,266
Policy research working paper : WPS
1,228
IZA Discussion Papers
1,214
International journal of services and operations management
1,203
ABA bank marketing : the premier source of innovative marketing for the financial services industry
1,122
Journal of financial services research : JFSR
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Kiel Working Paper
1,070
Mathematica Policy Research Reports
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991
Working paper
966
Open Access publications from Kiel Institute for the World Economy
938
International economics : a journal published by CEPII (Center for research and expertise on the world economy)
925
Banking strategies : management insights in financial services
887
Business insurance : reporting weekly for corporate risk, employe benefit & financial executives
870
Policy Research Working Paper
864
Springer eBook Collection
855
IDB Publications (Working Papers)
843
Oil & gas journal : international petroleum news and technology
842
World Bank Publications
840
IMF Staff Country Reports
829
Journal of Real Estate Research
827
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OLC EcoSci
1,076
ECONIS (ZBW)
670
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Date (oldest first)
1
Offshore
outsourcing
of customer
services
: boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Offshore
outsourcing
of customer
services
- boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-365
Persistent link: https://www.econbiz.de/10009998318
Saved in:
3
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional
services
in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
4
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
5
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
6
Predicting negative consumer reactions to
services
offshoring
Thelen, Shawn T.
;
Shapiro, Terri
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 181-193
Persistent link: https://www.econbiz.de/10009568245
Saved in:
7
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
8
SDG commentary:
services
that enable well-being of the human species
Hammedi, Wafa
;
Parkinson, Joy
;
Patrício, Lia
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10014473607
Saved in:
9
SDG commentary:
services
that provide opportunity for all humans
Raciti, Maria M.
;
Alkire, Linda
;
Beatson, Amanda
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 164-171
Persistent link: https://www.econbiz.de/10014473611
Saved in:
10
SDG commentary:
services
that sustainably manage resources for all humans-the regenerative service economy framework
Russell-Bennett, Rebekah
;
Polonsky, Michael J.
;
Fisk, …
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 172-189
Persistent link: https://www.econbiz.de/10014473614
Saved in:
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