//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Pugh, S. Douglas"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Human Resource Management
4
Personalmanagement
4
Customer service
3
Kundenservice
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Emotion
2
Personality psychology
2
Persönlichkeitspsychologie
2
Relationship marketing
2
Service industry
2
Service management
2
Social relations
2
Soziale Beziehungen
2
Strategic management
2
Strategisches Management
2
Anforderungsprofil
1
Arbeitsleistung
1
Arbeitsverhalten
1
Australia
1
Australien
1
Bibliometrics
1
Bibliometrie
1
Customer satisfaction
1
Dienstleistung
1
Dismissal
1
Einzelhandel
1
Führungsstil
1
Human resource development
1
Human resource management
1
Job performance
1
Job satisfaction
1
Kundenzufriedenheit
1
Kündigung
1
Leadership style
1
Mitarbeiter
1
Occupational profile
1
Personalentwicklung
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
16
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
2
Book section
2
Dissertation u.a. Prüfungsschriften
1
Language
All
English
9
Undetermined
8
Author
All
Pugh, S. Douglas
12
Pugh, S.Douglas
5
Dietz, Joerg
3
Grandey, Alicia A.
3
Andrew, Ashley M.
2
Brief, Arthur P.
2
Goldberg, Lori S.
2
Groth, Markus
2
Heggestad, Eric D.
2
Shanock, Linda Rhoades
2
Subramony, Mahesh
2
Vaslow, Joel B.
2
Wiley, Jack W.
2
Allen, Joseph A.
1
Bowen, David E.
1
Brooks, Scott M.
1
Buttram, Robert T.
1
Callahan, Jodi D.
1
Carlson, Marisa Adelman
1
Carson, Marisa Adelman
1
Cohen, Robin Reizenstein
1
Diefendorff, James M.
1
Konovsky, Mary A.
1
McCline, Richard L.
1
Moran, Christina M.
1
Reizenstein, Robin M.
1
Walter, Matthew
1
more ...
less ...
Published in...
All
Academy of Management journal : AMJ
3
Journal of business and psychology
2
Journal of service research : JSR
2
The Executive : an Academy of Management Publication
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Human performance
1
Human resource management review
1
Journal of management : JOM
1
Organizational Behavior and Human Decision Processes
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
The Routledge companion to strategic human resource management
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
OLC EcoSci
7
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
17
of
17
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Why emotions matter to the practice of management : lessons learned from the service research literature
Pugh, S. Douglas
;
Groth, Markus
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012290781
Saved in:
2
Taking services seriously : new directions in services management theory and research
Pugh, S. Douglas
;
Subramony, Mahesh
- In:
Human resource management review
26
(
2016
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10011429237
Saved in:
3
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
4
Emotional labor : organization-level influences, strategies, and outcomes
Pugh, S. Douglas
;
Diefendorff, James M.
;
Moran, Christina M.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 199-221)
.
2013
Persistent link: https://www.econbiz.de/10009663192
Saved in:
5
The relationship between dysfunctional interpersonal tendencies, derailment potential behavior, and turnover
Carlson, Marisa Adelman
;
Shanock, Linda Rhoades
; …
- In:
Journal of business and psychology
27
(
2012
)
3
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009621917
Saved in:
6
The Relationship Between Dysfunctional Interpersonal Tendencies, Derailment Potential Behavior, and Turnover
Carson, Marisa Adelman
;
Shanock, Linda Rhoades
; …
- In:
Journal of business and psychology
27
(
2012
)
3
,
pp. 291-305
Persistent link: https://www.econbiz.de/10010001855
Saved in:
7
Why and when do stores with satisfied employees have satisfied customers? : the roles of responsiveness and store busyness
Grandey, Alicia A.
;
Goldberg, Lori S.
;
Pugh, S. Douglas
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 397-409
Persistent link: https://www.econbiz.de/10009491364
Saved in:
8
Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness
Grandey, Alicia A.
;
Goldberg, Lori S.
;
Pugh, S. Douglas
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10009813169
Saved in:
9
Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Allen, Joseph A.
;
Pugh, S. Douglas
;
Grandey, Alicia A.
; …
- In:
Human performance
23
(
2010
)
2
,
pp. 101-115
Persistent link: https://www.econbiz.de/10003978684
Saved in:
10
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
11
Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions
Dietz, Joerg
;
Pugh, S.Douglas
;
Wiley, Jack W.
- In:
Academy of Management journal : AMJ
47
(
2004
)
1
,
pp. 81-92
Persistent link: https://www.econbiz.de/10006112601
Saved in:
12
Driving Service Effectiveness Through Employee-Customer Linkages
Pugh, S.Douglas
;
Dietz, Joerg
;
Wiley, Jack W.
;
Brooks, …
- In:
The Executive : an Academy of Management Publication
16
(
2002
)
4
,
pp. 73-84
Persistent link: https://www.econbiz.de/10007034829
Saved in:
13
Service with a Smile: Emotional Contagion in the Service Encounter
Pugh, S.Douglas
- In:
Academy of Management journal : AMJ
44
(
2001
)
5
,
pp. 1018-1027
Persistent link: https://www.econbiz.de/10006114627
Saved in:
14
Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination
Brief, Arthur P.
;
Dietz, Joerg
;
Cohen, Robin Reizenstein
; …
- In:
Organizational Behavior and Human Decision Processes
81
(
2000
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10005348354
Saved in:
15
Service with a smile : the contagious effects of employee affect on customer attitudes
Pugh, S. Douglas
-
1998
Persistent link: https://www.econbiz.de/10004586478
Saved in:
16
Beyond good intentions: The next steps toward racial equality in the American workplace
Brief, Arthur P.
;
Buttram, Robert T.
;
Reizenstein, Robin M.
- In:
The Executive : an Academy of Management Publication
11
(
1997
)
4
,
pp. 59-72
Persistent link: https://www.econbiz.de/10007364478
Saved in:
17
Citizenship Behavior and Social Exchange
Konovsky, Mary A.
;
Pugh, S.Douglas
- In:
Academy of Management journal : AMJ
37
(
1994
)
3
,
pp. 656-669
Persistent link: https://www.econbiz.de/10006120809
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->