van der Geer, Eric; Tuijl, Harrie F.J.M. van; Rutte, … - In: Social Science & Medicine 69 (2009) 10, pp. 1523-1530
In healthcare, performance indicators are increasingly used to measure and control quality and efficiency of care-providing teams. This article demonstrates that when controllability is emphasized during indicator development, the level of task uncertainty influences the type of resulting...