Peters, Vincent; Vähätalo, Mervi; Meijboom, Bert; … - In: International Journal of Operations & Production Management 40 (2020) 9, pp. 1397-1419
Purpose: This study examines how modular interfaces manifest in multi-provider contexts and how they can improve coordination and customization of services. The aim of the study is to describe interfaces in multi-provider contexts and elaborate on how they support the delivery of integrated...