Nedeljković, M.; Hadžić, Olga; Čerović, Slobodan - In: UTMS Journal of Economics 3 (2012) 2, pp. 105-117
It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don't...