Annotation, The Bank's strategy has changed significantly in the last decade, and this report summarizes the lessons learned and considers the implementation of the Bank's evolving policy framework for poverty reduction. It recommends better monitoring and evaluation techniques as well as clear,...

ch. 1. Introduction: Conflict in an era of radical change -- ch. 2. Nicaragua: History, social conflict, and missions for peace -- ch. 3. Cambodia: Foreign policy and missions for peace -- ch. 4. Somalia: When two anarchies meet -- ch. 5. Conclusion: Linking peace and development -- App. 1....

Preface to the Paperback Edition: Loyalty in the Twenty-First Century -- Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition...