Foundations -- An introduction to inter-organizational information systems with selected bibliography / Sean B. Eom -- A typology of inter-organizational information systems / Joseph B. O'Donnell, Bonnie C. Glassberg -- Classifying B2B inter-organizational systems : a role linkage perspective /...

Chapter I Customer Relationship Management -- A Strategy for Success in Electronic Commerce Nils Madeja, Detlef Schoder 1 -- Chapter II Customer-centric Internet Strategies: Achieving Competitive Advantage through CRM Calin Gurau 21 -- Chapter III eCRM Integration in E-Business: First Line of...

Chapter I Knowledge Sharing Infrastructure and Methods for Virtual Enterprises Farhad Daneshgar, Pradeep Ray, Fethi Rabhi, Hala Skaf-Molli, Pascal Molli, Claude Godart 1 -- Chapter II Workplace e-Collaboration in Practice: Practical Guidelines for Implementing e-Collaboration in Organizations...

Collaborative Commerce Eldon Y. Li, Timon C. Du -- Electronic Collaboration, Communication and Cooperation: A Taxonomy and a Prototype Gregoris Mentzas, Georgia Bafoutsou -- Collaborative Product Development George Q. Huang -- Collaborative Engineering Manuel Contero, Carlos Vila --...

At a time when many companies, particularly in the technological field, are continuously laying off workers, SAP, Inc. and organizations using the Enterprise Resource Planning (ERP) and SAP concepts and software packages, on the other hand, are in need of more IT professionals familiar with...

Introduction; Step 1 Analyzing the Situation; Step 2 Analyzing the Organization; Step 3 Analyzing the Publics; Step 4 Establishing Goals and Objectives; Step 5 Formulating Action and Response Strategies; Step 6 Using Effective Communication; Step 7 Choosing Communication Tactics; Step 8...