Recent advancements in artificial intelligence (AI) have catalyzed the emergence of agentic information systems (IS), which exhibit autonomous behavior and advanced cognitive capabilities. Unlike traditional IS, which functioned primarily as reactive tools supporting humans, agentic IS can make...

In this study, we investigate how power contestation between complementors and powerful platform owners unfolds in digital platform ecosystems as they come under regulatory scrutiny. Platform owners like Alphabet/Google, Apple, Amazon, and Meta/Facebook dominate their respective ecosystems,...

Low-code development platforms (LCDPs) such as Mendix, OutSystems, and Microsoft Power Platform are reshaping software development. These platforms enable non-technical users to develop applications by reusing and configuring out-of-the-box components in visual, user-friendly environments. While...

Where established financial literacy initiatives fail to keep pace with rapidly evolving digital asset markets, new customer learning environments emerge. In the context of crypto assets and the blockchain ecosystem, platform providers, ranging from trading platforms to specialized educational...

Multi-agent artificial intelligence (MAAI) represents a foundational shift in the automation of knowledge work, moving beyond static workflows toward adaptive systems of interacting AI-based agents. These agents perceive, reason, and coordinate in real time to address complex, context-rich tasks...

Self-sovereign identity (SSI) is a novel approach to digital identity management, which is controversially discussed in technological communities and academia and lately also in the political space. Positions in the debate range from touting SSI as introducing a paradigm shift in internet...

The world continues to debate the benefits, possibilities, failures, and risks of general-purpose artificial intelligence (AI) tools such as ChatGPT. With new tools and features being released at a high frequency, early adopters are eager to utilize them in various ways. Yet the priorities of...

Traditional dyadic customer-provider interactions are being shifted to polyadic interactions involving diverse participants in digital service ecosystems. Especially, artificial intelligence (AI) is increasingly integrated into these ecosystems, so that they comprise non-human participants...

Overcrowding is a critical issue for popular tourist destinations, affecting satisfaction, resource management, and sustainability. This study examines how tourists’ information-seeking behavior shapes perceived crowding, drawing on a contingency perspective that couples tourists’...

Digital product passports (DPPs) will become mandatory in the European Union (EU) for a wide range of product categories under the Ecodesign for Sustainable Products Regulation (ESPR). DPPs are digital artifacts that capture and share essential product data across organizational boundaries. They...