Outlines the results of a survey into “Management Issues for the Nineties”, the most striking finding from which concerned stress. Examines the nature of stress and concludes with ten golden rules for effective stress management.

Emphasizes the importance of material preparation; awareness of audience constituency; posture; and physical and verbal pointing of important information, incorporating movement and gesture.

Considers the forces shaping European Business Schools. Changes in participation rates in higher education carry implications for customer power in management education. A relevant and attractive philosophy will be required in business schools enabling them to deliver the right competences in a...

Reports on development of a training and development strategy to meet the challenges of the 1990s facing a large food retailer. Starting with discussion groups to identify how First Class service could be achieved, reports on how this resulted in training to meet the needs of people in each...

From a highly personal perspective seeks to discuss the outcomes from participation on a particular outdoor development programme. Draws on learning logs completed during the programme and subsequently on return to work to reflect on a personal development agenda and on the broader potential of...

Examines the role that competences have played in recent years. While it is acknowledged that competences have helped integrate human resource activity, expresses concerns about the capability of competences to help organizations deliver business success. Specifically, the Competency Movement...

Examines strategy development in public sector organizations. Models used in the private sector must be adapted to accommodate the constraints of public and legal requirements.

Explores the notion of strategic learning through a case study. The case is used to identify a model of the learning process. Readers are invited to analyse issues in their current role to produce a map of strategic issues.

There is a clear gap between the theory of empowerment and its practical application. Drawing on research by Harbridge Consulting Group, examines the problems inherent in implementing an empowerment initiative, considering especially the demands made on managers. Individual managers are seeing...

Organizations are facing stiff competition in the ever‐changing global market‐place and are sure to face increasing battles in the future. To position themselves for success in the coming decade, many organizations are making the transition to an empowered workforce. In an empowering...