This eBook contains 10 chapters covering a range of topics on sustainability in retailing. The first four chapters discuss sustainable products and brands, with chapters exploring social responsibility for retailers' private label brands, portfolios of sustainable labels, consumer responses to...

Purpose: The purpose of this paper is to identify the personal values of consumers of ethical cosmetics in Brazil, using the resulting personality types to segment consumers for the development of strategies by Brazilian retailers and international players. Design/methodology/approach: This...

Purpose: This paper analyses how the purchase channel and customer complaint goals affect the sequential choice of post–purchase complaint channels when customers experience a service failure followed by a service recovery failure (double deviation). Design/methodology/approach: An online...

Purpose: The purpose of this study is to analyse the level of adoption of in-store analytics by brick-and-mortar retailers. Web analytics technology has been widely adopted by online retailers, and the technology to gather similar information in physical stores is already available. This study...