Leoni, Luna; Gueli, Ginetta; Ardolino, Marco; Panizzon, … - In: Journal of Knowledge Management 28 (2024) 11, pp. 320-347
Purpose This paper aims to provide empirical evidence on adopting artificial intelligence (AI), including generative AI, in knowledge management (KM) processes and its impact on organisational decision-making. Specifically, the study addresses three key research questions: RQ1: How is...