Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

This book constitutes the refereed proceedings of 12 international workshops held in Tallinn, Estonia, in conjunction with the 10th International Conference on Business Process Management, BPM 2012, in September 2012. The 12 workshops comprised Adaptive Case Management and Other Non-Workflow...

Non-cooperative Bargaining with Arbitrary One-Sided Uncertainty -- An Adaptive Proportional Value-per-Click Agent for Bidding in Ad Auctions -- Improving Prediction in TAC SCM by Integrating Multivariate and Temporal Aspects via PLS Regression -- Testing Adaptive Expectations Models of a...