"This introductory-level operations management title provides the foundations of operations management. The book is inspired by our combined 50 years teaching undergraduate and MBA courses, usually in-person, but also online. Through our experiences, we have learned that the best way to engage...

"Modern operations means teaching students the content they need in today's world, not the world of 30 or 40 years ago. As a result, "services" and "global" are incorporated throughout, rather than confined to dedicated chapters. Manufacturing, of course, cannot be ignored, but again, the...

"Operations and supply chain management (OSCM) is a key element in the improvement in productivity in business around the world. Establishing a competitive advantage through operations requires an understanding of how the operations and supply chain functions con-tribute to productivity growth....

"Our motivation in writing this text continues to be to provide a realistic, socio-technical view of project management. In the past, textbooks on project management focused almost exclusively on the tools and processes used to manage projects and not the human dimension"--