This paper surveys the changing dynamics, banking products, technology, and management challenges in the nascent online banking industry. The paper also examines the critical role of aligning internal processes, back-office systems, and the retail interface in the delivery of the next generation...

The effective design of business processes is a subject of considerable importance to corporations today. Our research focuses on developing a theoretical framework for process design in order to provide some guidelines for managers. The abundance of context specific case studies which exist...

We study an optimal pricing scheme in an internal distributed database environment with many users. The pricing scheme is an extension of the congestion externality pricing proposed by Mendelson [16]. Our model captures not only the congestion externality but also the network externality among...

Custom software development projects have special informational attributes that have challenged managers for many years: they are associated with information asymmetries regarding user valuation and developer costs, relationship-specific investments, and a resulting likelihood of externalities...