The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting...

Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case...

Introduction to the Book -- Introduction to Service Innovation -- Introduction to Business Model Innovation Cases -- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers -- Survival by “Servicisation”: A Multiple-case Study of the Taiwanese Video Games...

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service sytems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents...

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only...