This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles,...

Chapter 1. Digital transformation and software-defined business -- Chapter 2. IT management in the digital world -- Chapter 3. Innovation-oriented IT management with DevOps -- Chapter 4. DevOps for continuous innovation at T‑Systems MMS -- Chapter 5. Learnings for continuous innovation.

This book presents ten essays that examine the potential of digital responses to the COVID-19 pandemic. The essays explore new digital concepts for learning and teaching, provide an overview of organizational responses to the crisis through digital technologies, and examine digital solutions...

The main goal of this book is to explain the core ideas of process mining, and to demonstrate how they can be implemented using just some basic tools that are available to any computer scientist or data scientist. It describes how to analyze event logs in order to discover the behavior of...

This book addresses the buying organizations' perspective on risks, relationships and success factors for accomplishing a successful IT Outsourcing (ITO). Today’s landscape in ITO is complex and these perspectives are important in ITO and therefore there is still a need for it to be further...

In recent decades, organizational stress researchers have repeatedly called for more longitudinal studies. This book argues that tools and devices that have been developed for the private or organizational domains could be helpful when it comes to studying longitudinal phenomena, as they offer...

This book provides an understanding of the core pillars of trust and reputation systems in electronic business settings. It presents the main existing methods and evaluates them from a managerial point of view. The book outlines the necessary technological environment without entangling the...