IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too...

One of the challenges in manufacturing companies nowadays is to enableappropriate IT support of production planning and execution. Integrated solutionsneed to cover company‐wide and even cross‐company business processes (fromorder receipt to product distribution) and at the same time live up...

Today’s analytical information systems demand innovative architecture concepts in order toaddress requirements like flexibility and faster time-to-market. Service-oriented architectures(SOA) as a current trend might meet these challenges. So-called BISOA describes theapproach of deploying SOA...

Der Bereich der Transportlogistik stellt hohe Anforderungen an die Integration verschiedener Geschäftspartner zur Sicherstellung von Qualität und Pünktlichkeit der Dienstleistung im Sinne des Kunden: Industrieunternehmen müssen mit Spediteuren Waren und Informationen und beide Transportdaten...

Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...

IT-Dienstleister sehen sich mit steigenden Kundenanforderungen, Kostendruck und vergleichbarem Wettbewerb konfrontiert. Disruptive Marktkräfte im IT-Servicemarkt wie der Wandel vom Verkäufer- zum Käufermarkt, der technologische Wandel und Low cost labor verstärken den Druck auf die...

Supplier Relationship Management (SRM) plays an important role in the reduction of costs and theoptimization of performance in industrial enterprises. Despite enormous investments in innovation, the healthcare sector has not experienced fundamental change yet. However, increased market dynamics...

Measuring organizations’ readiness for collaboration and accordingly knowledge managementhas been a topic for years. With the emergence of Web 2.0 and its new possibilities for moreeffective collaboration, it has become increasingly relevant to determine the maturity of anorganization in...

Stammdatenmanagement‐Verantwortliche in Unternehmen sind einerseits mit der Komplexität des Stammdatenmanagements konfrontiert, andererseits existiert ein breites Produktangebot von Software‐Herstellern zur Unterstützung der geforderten Funktionen. Diese Arbeit beschreibt mit einer...

Modern enterprises face the challenge to survive in an ever changing envi-ronment. One commonly accepted means to address this challenge and further enhance survivability is enterprise architecture (EA) management, which provides a holistic model-based approach to business/IT alignment. Thereby,...