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Year of publication
Subject
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Dienstleistungsqualität 95 Service quality 95 Quality management 75 Qualitätsmanagement 75 Customer satisfaction 47 Kundenzufriedenheit 47 Consumer behaviour 35 Konsumentenverhalten 35 Beziehungsmarketing 32 Relationship marketing 32 Innovation 23 Gesundheitsversorgung 19 Health care 19 Higher education institution 17 Hochschule 17 Performance measurement 17 Performance-Messung 17 Schweden 17 Sweden 17 Hospital 16 Innovation management 16 Innovationsmanagement 16 Krankenhaus 16 Dienstleistungssektor 14 Product quality 14 Produktqualität 14 Service industry 14 Learning organization 13 Lernende Organisation 13 Organisatorischer Wandel 13 Organizational change 13 Betriebliche Wertschöpfung 12 Dienstleistungsmanagement 12 Gesundheitswesen 12 Health care system 12 Service management 12 Services 12 Value creation 12 Dienstleistung 11 Students 11
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Online availability
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Undetermined 71
Type of publication
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Article 235 Book / Working Paper 7
Type of publication (narrower categories)
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Article in journal 242 Aufsatz in Zeitschrift 242 Conference paper 32 Konferenzbeitrag 32 Case study 13 Fallstudie 13 Collection of articles of several authors 7 Konferenzschrift 7 Sammelwerk 7 Conference proceedings 6
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Language
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English 242
Author
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Dahlgaard-Park, Su Mi 11 Bäckström, Ingela 6 Edvardsson, Bo 6 Svensson, Göran 6 Lilja, Johan 5 Rönnbäck, Åsa 5 Dahlgaard, Jens Jörn 4 Grønholdt, Lars 4 Ingelsson, Pernilla 4 Martensen, Anne 4 Padin, Carmen 4 Slåtten, Terje 4 Suárez-Barraza, Manuel F. 4 Witell, Lars 4 Brege, Staffan 3 Dadfar, Hossein 3 Elg, Mattias 3 Enquist, Bo 3 Eriksson, Henrik 3 Lagrosen, Yvonne 3 Palm, Klas 3 Pantouvakis, Angelos 3 Raharjo, Hendry 3 Ramis-Pujol, Juan 3 Richardsson, Daniel 3 Snyder, Kristen 3 Tóth, Zsuzsanna Eszter 3 Astrini, Nidya Judhi 2 Baumert, Katrin 2 Bouranta, Nancy 2 Brusch, Michael 2 Camén, Carolina 2 Chebat, Jean-Charles 2 Di Pietro, Laura 2 Eklund, Jörgen 2 Found, Pauline Anne 2 Garvare, Rickard 2 Goh, Thong Ngee 2 Goussinsky, Ruhama 2 Gremyr, Ida 2
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Institution
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QMOD-ICQSS Conference <14, 2011, San Sebastián> 1 QMOD-ICQSS Conference <15, 2012, Posen> 1 QMOD-ICQSS Conference <16, 2013, Portorož> 1 QMOD-ICQSS Conference <17., 2014, Prag> 1 QMOD-ICQSS Conference <18., 2015, Seoul> 1 QMOD-ICQSS Conference <19., 2016, Rom> 1
Published in...
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International journal of quality and service sciences 242
Source
All
ECONIS (ZBW) 242
Showing 1 - 10 of 242
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Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali; Kajonius, Petri - In: International journal of quality and service sciences 9 (2017) 2, pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
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Management processes and management's role in customer value creation
Åslund, Anna; Bäckström, Ingela - In: International journal of quality and service sciences 9 (2017) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
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The impact of backstage cues on service evaluation
Liu, Yi-Fen; Xu, Yingzi; Ling, I-Ling - In: International journal of quality and service sciences 9 (2017) 2, pp. 165-183
Persistent link: https://www.econbiz.de/10011762960
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The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman; Kamariah, Najmi; Saleh, Ariyanti; … - In: International journal of quality and service sciences 9 (2017) 2, pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
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Exploring enablers of innovative quality development in public administration
Palm, Klas; Algehed, Jessica - In: International journal of quality and service sciences 9 (2017) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10011762982
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Measuring quality performance between public and private hospitals in Malaysia
Selim Ahmed; Noor Hazilah Abd Manaf; Rafikul Islam - In: International journal of quality and service sciences 9 (2017) 2, pp. 218-228
Persistent link: https://www.econbiz.de/10011763027
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Is innovation the future of quality management? : searching for signs of quality and innovation management merging
Lilja, Johan; Hansen, David; Fredrikson, Johan; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 232-240
Persistent link: https://www.econbiz.de/10011772059
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QMOD-ICQSS Conference: "Building a culture for quality, innovation and sustainability"
Dahlgaard-Park, Su Mi (ed.); Dahlgaard, Jens Jörn (ed.) - QMOD-ICQSS Conference <19., 2016, Rom> - 2017
Persistent link: https://www.econbiz.de/10011772044
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Improving the selection of international distribution partners by using quality management methods
Klute-Wenig, Sandra; Rebsch, Svenja; Holzmüller, Hartmut H. - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 241-250
Persistent link: https://www.econbiz.de/10011772068
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Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani; Jussila, Kari - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
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