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Customer satisfaction
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Modern analysis of customer surveys : with applications using R
21
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ECONIS (ZBW)
21
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Outliers and robustness for ordinal data
Riani, Marco
;
Torti, Francesca
;
Zani, Sergio
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 155-169)
.
2012
Persistent link: https://www.econbiz.de/10009501796
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2
Missing data and imputation methods
Mattei, Alessandra
;
Mealli, Fabrizia
;
Rubin, Donald B.
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 129-154)
.
2012
Persistent link: https://www.econbiz.de/10009501798
Saved in:
3
The concept and assessment of customer satisfaction
Ograjenšek, Irena
;
Gal, Iddo
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 109-127)
.
2012
Persistent link: https://www.econbiz.de/10009501801
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4
Web surveys
Furlan, Roberto
;
Martone, Diego
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 89-105)
.
2012
Persistent link: https://www.econbiz.de/10009501802
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5
Integrated analysis
Biffignandi, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 71-88)
.
2012
Persistent link: https://www.econbiz.de/10009501803
Saved in:
6
Measurement scales
Bonanomi, Andrea
;
Cantaluppi, Gabriele
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 55-70)
.
2012
Persistent link: https://www.econbiz.de/10009501804
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7
Census and sample surveys
Nicolini, Giovanna
;
Dalla Valle, Luciana
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 37-53)
.
2012
Persistent link: https://www.econbiz.de/10009501805
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8
The ABC annual customer satisfaction survey
Kenett, Ron
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 19-36)
.
2012
Persistent link: https://www.econbiz.de/10009501807
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9
Standards and classical techniques in data analysis of customer satisfaction surveys
Salini, Silvia
;
Kenett, Ron
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 3-18)
.
2012
Persistent link: https://www.econbiz.de/10009501808
Saved in:
10
Fuzzy methods and satisfaction indices
Zani, Sergio
;
Milioli, Maria Adele
;
Morlini, Isabella
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 439-497)
.
2012
Persistent link: https://www.econbiz.de/10009502488
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