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Consumer behaviour
59
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59
Beziehungsmarketing
46
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Dienstleistungsqualität
43
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43
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32
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Heinonen, Kristina
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Letheren, Kate
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Roy, Sanjit
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Khan, Md Irfanuzzaman
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ANZMAC Conference <2019, Wellington>
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Journal of service theory and practice
146
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ECONIS (ZBW)
146
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1
Business model innovation through the adoption of service logic : evolving to servification
Grönroos, Christian
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10015055413
Saved in:
2
A systematic literature review on transformative practices and well-being outcomes in healthcare service
Ungaro, Veronica
;
Di Pietro, Laura
;
Guglielmetti …
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 432-463
Persistent link: https://www.econbiz.de/10015055420
Saved in:
3
Smartness unleashed : a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings
Fricke, Antje
;
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 163-190
Persistent link: https://www.econbiz.de/10014526056
Saved in:
4
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
5
Towards a better understanding of volunteer engagement : self-determined motivations, self-expression needs and co-creation outcomes
Fernandes, Teresa
;
Matos, Manuel Aires de
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 1-27
Persistent link: https://www.econbiz.de/10014448152
Saved in:
6
Well-being creation by senior volunteers in a service provider context
Shirahada, Kunio
;
Wilson, Alan M.
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 28-51
Persistent link: https://www.econbiz.de/10014448159
Saved in:
7
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
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8
The demand-what-you-want strategy to service recovery : achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Korn, Nathalie
;
Björkman, Jesper
;
Ek, Peter
;
Pihlgren, …
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10014448174
Saved in:
9
GraphEx : visualizing and managing customer experience in its multidimensionality
Sahhar, Yasin
;
Loohuis, Raymond
;
Henseler, Jörg
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 94-115
Persistent link: https://www.econbiz.de/10014448187
Saved in:
10
Improving KIBS performance using digital transformation : study based on the theory of resources and capabilities
Marino-Romero, Jorge Alberto
;
Palos-Sanchez, Pedro R.
; …
- In:
Journal of service theory and practice
33
(
2023
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014302282
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