Duffuaa, Salih O.; Al‐Turki, Umar M.; Hawsawi, Faisel M. - In: International Journal of Quality & Reliability Management 20 (2003) 6, pp. 740-750
The quality of academic programs is drastically affected by the design of the courses within the program. The design and delivery of courses are the most essential elements for building quality in academic programs. The purpose of this paper is to customize the techniques of quality function...