The service employees frequently engage in emotionally demanding interactions with customers. They are likely to have high levels of emotional exhaustion. The present study explores the effect of emotional demand and job demand as independent variables on the dependent variable emotional...

Text summarization is one of the most discussed topic in the field in information exchange and retrieval. Recently, the need for local language based text summarization methods are increasing. In this paper, a method for text summarization in Hindi language is plotted with help of extraction...

Purpose – The purpose of this paper is to identify the key determinants of employee engagement and their predictability of the concept. It also studies the impact of employee engagement on employee performance. Design/methodology/approach – Causal study was done to study the impact of...