The rise of neoliberal reforms of the provision of public services has been extensively researched in representative democracies. Less attention has been paid, instead, to explaining them in countries whose institutions have been characterized as neo-patrimonial systems. This study aims to...

The use of performance appraisal is especially controversial in public sector organizations where professionalism norms contribute shaping individual identity and behavior. This study provides a longitudinal analysis of the attitudes of physician executives towards performance appraisal in a...

Cooperation programs contribute significantly to the delivery of social, health, and infrastructure policies in developing countries, but relatively little empirical work has been made on how they are managed. This paper aims to contribute filling this gap through a case comparative analysis of...

In the aftermath of the 2007-08 financial crises, regulatory reforms of the financial system came to include a role for central counterparts, which are expected to improve the stability of derivatives markets. Using an agent-based model simulation, this study suggests that central counterparts...

In an effort to reconfigure the system of delivery of agriculture services, the Regional Government of Sardinia in Italy decided, in 2006, to suppress five public entities and to establish, in their place, three regional agencies. Based on interviews conducted with managers and staff of these...

Public services co-production has been largely conceived within the theoretical framework of service management. This study argues that greater attention should be paid to the economic features of what is co-produced, especially whether client are called to co-produce consumption goods or...

The relationship between institutional design and quality on the one hand, and the development and performance of economic organisations on the other one, has attracted considerable attention in both economics and economic sociology. This study focuses on the relationship between countries'...

The aim of this chapter is to discuss how the emerging process of gamification can impact on the production of public services. Gamification is a relatively recent phenomenon that relates, in broad terms, to the introduction to game elements in non-game contexts. After reviewing the concept,...