Bhattacharjya, Jyotirmoyee; Ellison, Adrian; Tripathi, … - In: International Journal of Physical Distribution & … 46 (2016) 6/7, pp. 659-680
Purpose – The success of e-retailers is intrinsically linked to the effectiveness of their logistics processes which, inevitably, involve third party service providers. As the most tangible representative of the e-retailers it is inevitable that customers expect the e-retailer to resolve...