Home delivery services require the attendance of the customer during delivery. Hence, retailers and customers mutually agree on a delivery time window in the booking process. However, when a customer requests a time window, it is not clear how much accepting the ongoing request significantly...

Attended home deliveries are one of the most challenging logistics services with different customer expectations and challenges in urban and rural areas. For different demand densities, retailers must strike a balance between providing excellent customer service and optimizing routing...

In the challenging environment of attended home deliveries, pricing delivery options can play a crucial role to ensure profitability and service quality of retailers. To differentiate between standard and premium delivery options, many retailers include time windows of various lengths and fees...

Home delivery services require the attendance of the customer during delivery. Hence, retailers and customers mutually agree on a delivery time window in the booking process. However, when a customer requests a time window, it is not clear how much accepting the ongoing request significantly...

Attended home deliveries are one of the most challenging logistics services with different customer expectations and challenges in urban and rural areas. For different demand densities, retailers must strike a balance between providing excellent customer service and optimizing routing...

In this paper, we examine a vehicle routing problem with a makespan objective incorporating both stochastic and correlated travel times, which is usually not considered in routing problems. As an alternative to simulation, we develop an approach based on extreme-value theory to estimate the...

In this paper, we investigate a two-tier delivery network with robots operating on the second tier. We determine the optimal number of local robot hubs as well as the optimal number of robots to service all customers and compare the resulting operational cost to conventional truck-based...