RFID has been touted by it proponents as an exciting technology application that will transform supply chains into more effective systems, by reducing costs and enhancing supply chain capabilities. Skeptics view RFID as little more than upgraded bar codes that are unreliable and costly, lack...

Purpose – The purpose of this paper is to explore the relationship between firm service characteristics and customer satisfaction as moderated by firm competitive strategy. Specifically, this research utilizes Porter's depiction of generic competitive strategy to explain the strength of the...

Purpose – This paper aims to point to established theory bases from other disciplines that may be used to illustrate the benefits, complexities and risks accompanying the adoption of radio‐frequency identification (RFID) technology. Design/methodology/approach – Three theory streams are...

This research reviews two contrasting views on the robustness of inventory improvement as an indicator of overall financial performance. These conceptual explorations lead to the testing of two hypotheses linking improved inventory performance with improved overall financial performance. Results...