Brandon‐Jones, Alistair; Carey, Sinéad - In: International Journal of Operations & Production Management 31 (2011) 3, pp. 274-296
Purpose – Whilst e‐procurement has significant potential to reduce the purchasing costs of an organisation, the realisation of these savings requires user compliance. The purpose of this paper is to examine the extent to which user‐perceived e‐procurement quality (EPQ) (operationalised...