Purpose – The purpose of this paper is to integrate the ISO 9001:2008 and blueprints by using a process approach, to have systematic regulation in hospital quality management. Design/methodology/approach – This study promotes a process approach when developing, implementing, and improving...

<title>A<sc>bstract</sc> </title> New technologies, especially advances in telecommunications, have had profound impacts on everyday life and brought even greater changes to some business models. Taxis represent one of the major modes of transportation in urban areas but they face a number of problems, including their...