Online mental healthcare platforms have flourished during the COVID-19 pandemic, but the media choice in online physician-patient interactions has still been a conundrum for all stakeholders. As an essential service design element, communication media could affect patient revisit, which in turn...

The role of online gig platforms in local labor markets has recently been debated with two competing predictions: online gig platforms either complement local employment by matching service demand and supply and creating job opportunities, or substitute local employment by obsoleting workers...