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~subject:"Finanzdienstleistung"
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Finanzdienstleistung
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
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Konsumentenverhalten
8
Beziehungsmarketing
5
Relationship marketing
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USA
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United States
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Dienstleistungsqualität
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Measurement
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Messung
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Mozambique
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Multivariate Analyse
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Multivariate analysis
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Service quality
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Betriebsklima
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Cluster analysis
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Clusteranalyse
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Decision
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Distribution channel
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Employee retention
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Entscheidung
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Estimation theory
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Financial services
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Firm performance
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Firm value
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Food retailing
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Immaterielle Güter
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Intangible goods
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International marketing
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Internationales Marketing
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Kleinste-Quadrate-Methode
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Least squares method
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Lebensmitteleinzelhandel
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Mitarbeiterbindung
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Multinationales Unternehmen
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Aksoy, Lerzan
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Cooil, Bruce
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Keiningham, Timothy
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Lariviere, Bart
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Larivière, Bart
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Malthouse, Edward C.
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Journal of service management
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ECONIS (ZBW)
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A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
2
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
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