Stakeholder engagement plays a fundamental role in the success of ‘operational research’ initiatives including simulation projects. However, there is little empirical evidence of real engagement in the context of healthcare simulation. This paper principally examines this issue and aims to...

Purpose – Accident and emergency (A&E) departments experience a secondary peak in patient length of stay (LoS) at around four hours, caused by the coping strategies used to meet the operational standards imposed by government. The aim of this paper is to build a discrete‐event simulation...

Purpose – The purpose of this paper is to compare a range of quality and continuous improvement strategies and to investigate whether there is a best choice of strategy for use within the medical devices sector. Design/methodology/approach – A brief literature‐based review of a number of...

Purpose – Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration – the E‐Arbitration‐T project Design/methodology/approach – Presents four common factors – deadline, length of task, importance of...