Evans, G.N.; Mason‐Jones, R.; Towill, D.R. - In: Business Process Management Journal 5 (1999) 2, pp. 121-136
There are three possible outcomes following the undertaking of BPR projects. First, a BPR programme may fail either in the short or in the long term because it is improperly implemented or because there is no effective follow‐up. Second, a BPR programme may be deemed satisfactory but does not...