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Year of publication
Subject
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Consumer behaviour 13 Konsumentenverhalten 13 Customer satisfaction 11 Kundenzufriedenheit 11 Dienstleistungsqualität 10 Service quality 10 Deutschland 8 Germany 8 Beziehungsmarketing 7 Electronic Banking 7 Relationship marketing 7 Theorie 7 Theory 7 Electronic Commerce 6 Electronic banking 6 Messung 6 E-commerce 5 Measurement 5 Dienstleistung 4 Beschwerdemanagement 3 Complaint management 3 Customer service 3 Dienstleistungsmarketing 3 Distribution channel 3 Experiment 3 Kundenservice 3 Qualität 3 Services marketing 3 Vertriebsweg 3 Africa 2 Brand 2 Brand image 2 Brand management 2 Customer integration 2 Data envelopment analysis 2 Data-Envelopment-Analyse 2 Einzelhandel 2 Europa 2 Europe 2 Kundenintegration 2
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Online availability
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Free 12 Undetermined 12
Type of publication
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Article 23 Book / Working Paper 23
Type of publication (narrower categories)
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Article in journal 16 Aufsatz in Zeitschrift 16 Working Paper 11 Graue Literatur 10 Non-commercial literature 10 Arbeitspapier 9 Aufsatz im Buch 6 Book section 6 Hochschulschrift 3 Forschungsbericht 2 Collection of articles written by one author 1 Sammlung 1 Thesis 1
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Language
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English 24 German 17 Undetermined 5
Author
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Falk, Tomas 33 Bauer, Hans H. 15 Hammerschmidt, Maik 13 Falk, T. 7 Büchel, N. 6 Delfmann, P. 6 Drawe, S. 6 Dümmer, S. 6 Hinzen, M. 6 Meesters, S. 6 Müller, T. 6 Niemeyer, G. 6 Pepping, M. 6 Robert, S. 6 Rosenkranz, C. 6 Stichnote, M. 6 Wienefoet, T. 6 Schepers, Jeroen J. L. 5 Abban, E.K. 4 Algermissen, L. 4 Falk, T.M. 4 Niehaves, B. 4 Bergner, Kai 3 Casal, C.M.V. 3 Henkel, Sven 3 Klein, Jan F. 3 Pullin, R.S.V. 3 Wilhelms, Mark-Philipp 3 Wittkowski, Kristina 3 Algermissen, Lars 2 Aspara, Jaakko 2 Handrich, Matthias 2 Keller, Thomas 2 Lammert, Florenz 2 Luoma, Jukka 2 Mrozek, Alexander J. 2 Niehaves, Björn 2 Schäfers, Tobias 2 Weijters, Bert 2 Wetzel, Hauke 2
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Institution
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WorldFish Center, Consultative Group on International Agricultural Research (CGIAR) 4 Wirtschaftswissenschaftliche Fakultät, Westfälische Wilhelms-Universität Münster 2 Vlerick Business School 1
Published in...
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Arbeitsberichte des Instituts für Wirtschaftsinformatik 6 Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim 6 Journal of business research : JBR 4 Working Papers / WorldFish Center, Consultative Group on International Agricultural Research (CGIAR) 4 Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet 2 Journal of marketing 2 Journal of service research : JSR 2 Journal of the Academy of Marketing Science 2 Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen 2 Gabler Edition Wissenschaft 1 Health Policy 1 Industrial marketing management : the international journal for industrial and high-tech firms 1 International journal of marketing : IJM ; formerly Der Markt 1 Joint discussion paper series in economics : publ. by the Universities of Aachen, Gießen, Göttingen, Kassel, Marburg, Siegen 1 Journal of service research 1 Management, Prozessgestaltung, Kundenperspektive 1 Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim 1 Strategic management journal 1 Strategien und Trends im Handelsmanagement : disziplinenübergreifende Herausforderungen und Lösungsansätze ; Festschrift für Professor Dr. Dr. h.c. Erich Greipl 1 Technological forecasting & social change : an international journal 1 The review of economic studies : RES 1 Vlerick Leuven Gent Management School Working Paper Series 1 Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim 1
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Source
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ECONIS (ZBW) 35 RePEc 8 EconStor 2 USB Cologne (EcoSocSci) 1
Showing 1 - 10 of 46
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Channels in the Mirror : An Alignable Model for Assessing Customer Satisfaction in Concurrent Channel Systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - 2023
Firms operating multiple channels as parallel routes to market face intense pressure to ensure superior customer satisfaction in their entire channel system. Relying on the structural alignment framework, the authors argue that to address this challenge, providers of concurrent channels should...
Persistent link: https://www.econbiz.de/10014254018
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Buying to share : how prosumption promotes purchases in peer-to-peer asset sharing
Klein, Jan F.; Merfeld, Katrin; Wilhelms, Mark-Philipp; … - In: Journal of business research : JBR 143 (2022), pp. 171-183
Persistent link: https://www.econbiz.de/10013194519
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How customer knowledge affects exploration : generating, guiding, and gatekeeping
Sihvonen, Antti; Luoma, Jukka; Falk, Tomas - In: Industrial marketing management : the international … 94 (2021), pp. 90-105
Persistent link: https://www.econbiz.de/10012513123
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More of the same? : effects of volume and variety of social media brand engagement behavior
Schäfers, Tobias; Falk, Tomas; Kumar, Ashish; … - In: Journal of business research : JBR 135 (2021), pp. 282-294
Persistent link: https://www.econbiz.de/10012647870
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What gets measured gets done: can self-tracking technologies enhance advice compliance?
Wittkowski, Kristina; Klein, Jan F.; Falk, Tomas; … - In: Journal of service research 23 (2020) 3, pp. 281-298
Persistent link: https://www.econbiz.de/10012265759
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Diffusion of being pivotal and immoral outcomes
Falk, Armin; Neuber, T.; Szech, Nora - In: The review of economic studies : RES 87 (2020) 5, pp. 2205-2229
Persistent link: https://www.econbiz.de/10012386918
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Land allocation in subsistence economies and intra-familial time-use decisions
Azebaze, Nadege Miclanche; Falk, Tomas; Korn, Evelyn - 2014
Classical household theory predicts that adolescents facing a developed labour market should invest in formal education. In contrast, it is obvious that adolescents in subsistence economies should choose learning-by-doing approaches to working on the family farm. However, it is unclear what...
Persistent link: https://www.econbiz.de/10010409968
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Relational price discounts : consumers' metacognitions and nonlinear effects of initial discounts on customer retention
Rio Olivares, M. J. del; Wittkowski, Kristina; Aspara, … - In: Journal of marketing 82 (2018) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10011804107
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Understanding trust in advertising
Lammert, Florenz - 2018
Persistent link: https://www.econbiz.de/10011917967
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Big splash, no waves? : cognitive mechanisms driving incumbent firms' responses to low-price market entry strategies
Luoma, Jukka; Falk, Tomas; Totzek, Dirk; Tikkanen, Henrikki - In: Strategic management journal 39 (2018) 5, pp. 1388-1410
Persistent link: https://www.econbiz.de/10011973539
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