Ghosh, Sid; Surjadjaja, Heston; Antony, Jiju - In: Business Process Management Journal 10 (2004) 6, pp. 616-635
E‐service operations that attract and influence customers to buy products and/or services from specific sites is a complex process involving service design, marketing, and delivery, and encompass a number of essential determinants. Determinants that integrate all the three service processes...