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Asif, Muhammad
Gouthier, Matthias H. J.
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Gouthier, Matthias
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Gouthier, Matthias H.J.
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International journal of services and operations management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Developing a self-diagnostic framework for assessing service excellence
Asif, Muhammad
;
Gouthier, Matthias H. J.
- In:
International journal of services and operations management
20
(
2015
)
4
,
pp. 441-460
Persistent link: https://www.econbiz.de/10011403639
Saved in:
2
What service excellence can learn from business excellence models
Asif, Muhammad
;
Gouthier, Matthias H. J.
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10010336198
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