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Gouthier, Matthias
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Heidenreich, Sven
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Gouthier, Matthias H. J.
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Gouthier, Matthias H.J.
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ECONIS (ZBW)
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Schaffung einer Service Excellence-Kultur in einem IT-Dienstleistungsunternehmen
Hallen, Nick
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2018
Persistent link: https://www.econbiz.de/10011874805
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2
Akzeptanz von Beacons für Location-based Advertising : eine empirische Analyse aus konsumentenorientierter Sicht
Altpeter, Marco
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2017
Persistent link: https://www.econbiz.de/10011582628
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3
Value creation through industrial services : essays on service life cylce management and value communication of industrial services
Janeschek, Sabine
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2016
Persistent link: https://www.econbiz.de/10011750417
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4
Delighted and satisfied customers through service excellence
Giese, Andreas
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2016
Persistent link: https://www.econbiz.de/10011750452
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5
A critical analysis of customer delight : antecedents and consequences of customer delight in services
Ludwig, Nadine Laura
-
2016
Persistent link: https://www.econbiz.de/10011750454
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6
Customer engagement behavior : an empirical analysis of the role of customer emotions in customer interactions
Donsbach, Julia
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2016
Persistent link: https://www.econbiz.de/10011917947
Saved in:
7
Bringing innovation management and management control closer together : four selected essays in innovation management control
Munck, Jan Christoph
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2016
Persistent link: https://www.econbiz.de/10011917981
Saved in:
8
Servicequalität in internen und externen Kunden-Lieferanten-Beziehungen : Antezedenzien und Effekte in einer modifizierten Service-Profit Chain
Langmann, Kristin
-
Center for Service Excellence
-
2018
-
1. Auflage
Persistent link: https://www.econbiz.de/10011709796
Saved in:
9
Kundenentwicklung im Dienstleistungsbereich
Gouthier, Matthias H. J.
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001740618
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