Purpose: The purpose of this paper is to test the influence of managerial coaching on frontline employee customer orientation, sales orientation and performance in a Chinese context. Further to this first goal, the authors also aim to compare these results with those obtained with a sample of...

Purpose – The purpose of this study is to conduct a scientometric analysis of the body of literature contained in 11 major knowledge management and intellectual capital (KM/IC) peer‐reviewed journals. Design/methodology/approach – A total of 2,175 articles published in 11 major KM/IC...

Purpose – This paper seeks to present a theory clarifying the negative relationship between organizational unit size and knowledge flows referred to as Gita's Rule. Design/methodology/approach – This paper draws from the literature and develops a grounded theory. Various applications and...