The implementation of the Carbon Pollution Reduction Scheme (CPRS) and the expanded Renewable Energy Target (RET) which drive to a smart grid application are likely to have a significant and ongoing impact on energy markets in Australia. One of the key issues is the transmission pricing scheme....

Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al‐Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...

Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al-Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...